Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to send feedback on how we cover sweepstakes and social casinos? This page explains how to reach the Sweeps Casinos team and what we can realistically help with.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods. Please include as much detail as possible — for example, which review or page you're referring to, and what needs correcting or clarifying.
What We Can Help With
- Corrections to information about a specific operator, such as an eligible-state list, a promotional offer, or a redemption threshold that has changed
- Questions about how sweepstakes casinos work in general, including the Gold Coin and Sweepstakes Coin model
- Feedback on our rankings or write-ups, including anything you think we've missed
- General enquiries about the site, our method, or how a page was put together
- Reports of broken links, outdated offers, or technical issues on steemwhales.com
What We Can't Do
We're an independent comparison and review site, not an operator, and we're not a payments or support provider. That means a few things fall outside what we can help with:
- We can't access, verify, or amend your account with any sweepstakes casino — that has to go through the operator's own support team
- We can't process redemption requests, resolve disputed prizes, or speed up identity verification on any platform
- We can't give legal advice about whether a specific site is permitted in your state; that depends on your own research and the operator's current terms
- We can't confirm tax treatment of any prize — that's a matter for the IRS, your state tax authority, or a qualified tax professional
If your query is about an account, a stuck redemption, or missing coins, the fastest route is always the operator's own customer support, since only they can see your account activity.
Before You Write In About an Operator
If your message relates to one of the sites we cover, it helps to check a few things first so we can respond more usefully:
- Confirm which brand and which offer you're asking about, since terms and eligible states differ between operators
- Check the operator's own terms and conditions page, since redemption thresholds, verification requirements, and excluded states can change without much notice
- Note the date you last checked the information, since sweepstakes casino availability and promotions shift fairly often
Our terms and conditions page explains how we present information on this site, and our about us page has more on who we are and how we approach these reviews.
Feedback That Shapes Our Coverage
We periodically revisit our rankings and write-ups as offers, eligible states, and redemption processes change. If you've used a platform we cover and something in our review doesn't match your experience — an offer term, a state restriction, a support response time — telling us helps keep the page accurate for the next reader. We can't promise every suggestion leads to a change, but we do read and consider each one.
Concerned About Your Play?
If you or someone you know is finding it hard to keep sweepstakes or social casino play in check, our responsible gambling page has resources and pointers on where to find support. This isn't a substitute for professional help, but it's a starting point if you're not sure where to look.